**Australia Post are currently experiencing delivery delays due to Covid-19. We are aware the postal network are experiencing delays beyond the usual expected delivery times. We are still maintaining our standard business process of posting your order the next business day. Thank you for your patience.

When will my order be shipped?
Our promise to you is once you place your order we will post it the NEXT business day*. Check out our Shipping Information page for more information on the estimated time to receive your order.
*(Monday-Friday, excluding WA public holidays)

How do I know if my order has been shipped?
We will process your order in the next business day and once your order is picked, packed and posted you will receive a confirmation email with your tracking number. Please allow at least 24 hours for your item to show on the Australia Post tracking website.

What if the tracking says my parcel has been delivered but I have not received it yet?
Firstly, check if Australia Post have left your parcel in a safe spot, mailbox or a collection card to pick up your parcel. If your parcel still cannot be located, please get in touch with us so we begin the process of investigation with Australia Post.

Do you have a makeup artist or bulk discount available?
Yes, we do! We currently offer a volume discount when placing a wholesale order with us. Get in touch with us for more info.

Will I need to pay import taxes and duties?
When ordering from Charm Beauty Lashes outside of Australia, you may be held responsible for import fees and should comply with all laws and regulations of the destination country. Customs policies vary widely between countries. Please contact your local customs office if you need more information.

What if my order arrives damaged or faulty?
If your item arrives damaged or not as described, please contact us immediately and we'll organise either a replacement or a full refund. 
We will require photographic proof with written details of the faulty/defective items to be provided to us at shop@charmbeautylashes.com.au for us to inspect and process your replacement or refund. 
Faulty goods must be reported within 30 days of purchase. Following this period of time we will not process your request. 

What if I am unhappy with my order?
We care about our customers and we take pride in the quality of our products. We want to make sure that you are 100% satisfied which is why we offer a full money back guarantee on all orders within 30 days after the purchase date. This is our satisfaction guarantee to you! 
Please get in touch with us if you are unhappy with your order. We will refund you the entire purchase price, no questions asked. Please include your full name and order number in the email.